Member satisfaction
Row
Membership change: the change in the number of policyholders (from 30/6/2019 to 30/6/2020).
Member retention: what percentage of fund members (hospital memberships) have remained with the fund for two years or more.
Complaints: a higher number indicates the members of the fund are more likely to complain than the average of all fund members.
Finances
Row
Returned benefits: the percentage of total contributions, received by the fund, returned to contributors in benefits.
Management expenses: shown as a proportion of total fund contributions.
Fees: average management expense (in $AUD) per membership.
Surplus: the surplus or loss made by the fund in 2018–19 as a percentage of the fund’s contribution income.
Hospital cover
“No gaps”: the proportion of services for which a gap is not payable by the patient after the impact of fund benefits, schemes and agreements.
Row
Australian Capital Territory
New South Wales
Victoria
Queensland
Row
South Australia
Western Australia
Tasmania
Northern Territory
Extras cover
The proportion of the total charge for each service type covered by each fund on average, across all of the fund’s general treatment policies.